Push notification delivery delays

Incident Report for Taplytics

Resolved

The push service degradation has been resolved. The main result has been a delay of push delivery on all projects.

We are conducting a further internal investigation of this issue and will be making appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Jul 24, 2019 - 11:37 PDT

Monitoring

Engineers have resolved the root cause of the degraded push service, and pushes that were impacted have been restarted. We are currently monitoring the situation and will post updates if there are any changes. You may continue to experience some temporary delays with push delivery as the services return to normal status.
Posted Jul 24, 2019 - 11:08 PDT

Investigating

We are experiencing degraded service with push notification systems and are investigating further. While service is degraded you may experience temporary delays of ~1 hr in push delivery.

Experiments and analytics services are not affected and continue to work as expected.
Posted Jul 24, 2019 - 10:22 PDT
This incident affected: Push Notifications.